Common Basecamp 2 Sync Questions

With what programs does TeamGantt sync?

Currently our only supported integration is with Basecamp 2.

Do documents uploaded in TeamGantt sync with Basecamp?

Because of the way information flows back and forth between programs, documents uploaded to TeamGantt do not appear in Basecamp and documents uploaded to Basecamp do not appear in TeamGantt. If it is necessary to have the same documents in TeamGantt and Basecamp, the document(s) must be uploaded to each program.

My accounts are properly synced. Why am I unable to create a new project in TeamGantt from an existing Basecamp Project?

Within TeamGantt, users must be an Advanced User or Account Holder to create new projects. When a sync is properly established, either of these permission statuses will allow a user to sync an existing Basecamp project to a newly created TeamGantt project. As a Basic User, however, it will not be possible to create a new project in TeamGantt, regardless of the account’s sync with Basecamp.

For more information regarding permissions, please visit:  Permissions

Can I choose the project content to sync from Basecamp to TeamGantt?

When a project in Basecamp is synced with TeamGantt, all of the To-dos from the project will sync to the TeamGantt project. This includes any hidden or private Basecamp To-dos. At this time, it is not possible to leave some project information out of the sync.

Tip: If a project has sensitive information a client cannot see, instead of creating one project in Basecamp and hiding tasks, create two projects. One project can contain all public information and one project can contain all private information. Then sync both projects to TeamGantt. Clients can be invited as users to the public project while maintaining the security and privacy of the non-public information. 

Do I need all Basecamp users to also be TeamGantt users?

Yes. For the sync to work properly, all users in Basecamp should be imported to TeamGantt at the time the sync is established.

For more information on how to import Basecamp users to TeamGantt, please visit:  Importing users from Basecamp to TeamGantt.

I assign two or more users to a task on TeamGantt. How does Basecamp 2 handle the sync when only one person can be assigned to a task? 

Since Basecamp supports only one user or resource per to-do, TeamGantt will sync the first resource assigned to the task to Basecamp. We suggest assigning the primary person responsible to the task in Basecamp for this reason. 

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